Delivery Policy
Thank you for choosing Salmon Dee Kap! This Delivery Policy outlines the terms and conditions regarding the delivery of products ordered from our website. By placing an order with us, you acknowledge and agree to comply with the policies mentioned below:
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Shipping Zones: We currently offer shipping services to Kuala Lumpur and Selangor only. If your location is not within our shipping zones, we apologize for any inconvenience caused, and we are unable to fulfill your order at this time.
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Processing Time: Once your order is successfully placed and payment is confirmed, our team will process it within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
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Shipping Methods: We strive to provide you with the best shipping options available. The shipping methods we offer currently is via third party logistics such as Lalamove and GrabExpress.
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Shipping Cost: Shipping costs are calculated based on factors such as the destination, package weight, and selected shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
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Delivery Time: The estimated delivery time will depend on the shipping method chosen and your location. Please note that delivery times are approximate and can vary due to factors beyond our control, including weather conditions, or other unforeseen circumstances. We will make every effort to ensure timely delivery of your order.
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Tracking Information: Once your order is shipped, we will provide you with a tracking link. You can use this tracking link to monitor the progress of your delivery and estimate the expected delivery date and time.
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Delivery Attempts and Signature: Our shipping partners will attempt to deliver your package to the provided shipping address. If no one is available to receive the package, they may leave a notification or make additional delivery attempts. In some cases, a signature or a photo proof may be required upon delivery.
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Address Accuracy: It is your responsibility to provide accurate and complete shipping information. Please double-check the shipping address before submitting your order. We are not liable for any delays or non-delivery caused by incorrect or insufficient address details provided by you.
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Undeliverable Packages: In the event that a package is deemed undeliverable due to reasons such as an incorrect address, refusal to accept the package, or failure to pick up the package from a designated location, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving the order. We may require photographic evidence of the damaged item, and we will work with you to resolve the issue promptly.
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Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped. If the order has already been dispatched, you may need to follow our returns policy for a refund.
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Changes to Delivery Policy: We reserve the right to modify or update this Delivery Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our delivery policy, please don't hesitate to contact our customer support team. We appreciate your understanding and cooperation.